Four sessions for civil servants, managers and IT teams in public administration: how AI genuinely improves public services, how to talk about it responsibly, and how to roll out solutions that meet legal requirements.
“calm, matter-of-fact way of running the course, very courteous manner, theory that laid the groundwork for the next parts of the training.”
Four sessions that combined a leadership perspective (where AI adds value, how to talk about it) with hands-on work in Copilot and designing assistants for citizens, all within the law and the principles of responsible AI.
Real use cases in public administration, without the tech hype and with a focus on value for residents.
Analyzing documents, drafting replies, organizing information: everyday administrative work, supported by Copilot.
How to build AI assistants that are useful, transparent and rooted in a responsible approach to serving the public.
Security, privacy, the AI Act, GDPR: what to account for when planning and rolling out AI solutions in the public sector.
The vocabulary, examples and solid data you need to talk with your superiors, council members and the media about what AI is really changing today.
Live sessions with colleagues from other public institutions: a first step toward a network that stayed with participants after the training.
Every session was recorded, and the recordings were available to participants throughout the edition. Today, the certificates you earned stay in the AI Heroes portal. Registration for this edition is closed.
This session shows where AI can genuinely improve public services and how to talk about those changes responsibly, factually and without the tech hype.
Practical uses of Copilot in administrative work: analyzing documents, drafting replies, organizing information and supporting everyday tasks.
How to design simple AI assistants for citizens that are useful, transparent and rooted in a responsible approach to serving the public.
This session maps out the key security, privacy and compliance issues to account for when planning and rolling out AI solutions in the public sector.
The sessions of the AI in the Public Sector track took place during the 2026 edition. The certificates you earned stay in the AI Heroes portal.
Invited by the program organizers? Create your account in the portal
Outside the track curriculum, AI Heroes hosted additional sessions led by guests from GitHub and Microsoft. They weren’t required for the certificate, but they were a valuable extra.
Especially relevant to this track:
For civil servants, managers in central and local government, IT teams in the public sector, and anyone responsible for digitizing services for residents.
A digital certificate compliant with the European Digital Credentials for Learning (EDC) standard, bearing a qualified electronic seal (eIDAS). A credential for your CV, your LinkedIn profile and your personnel file.
The “AI in the Public Sector” track ended with the 2026 edition. We haven’t announced a date for the next one yet, but when it starts, we want you to be among the first to know.
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